In the unfortunate event you have missing or damaged parts for your climbing frame or playhouse, please complete this online parts claim form and our parts team will process it for you within the next few days.
We try our best to supply all of our products in pristine condition, but unfortunately due to the number of parts, size and weight of the products, on some occasions, damage may occur during shipping or transportation. If this has happened to you then may we pass on our sincere apologies and assure you that we do understand your frustrations, and will do our best to rectify the situation as soon as possible.
Firstly, we request that you check all parts and, if necessary, make a list of any damaged or missing items. It may help to label/number the parts when checking them against the parts and hardware lists on the instructions.
Secondly, If you could please use the below link to complete your request and enable us to get the replacement parts to you as soon as possible. Completing this form is the most efficient method of claiming your parts because the list and all necessary information is sent directly to the relevant people and will be processed as a priority.